# Returns and refunds

> Returns are free within 30 days of delivery for unused items in original packaging, and we issue your refund to your original payment method within 10 business days of receiving the return.

## The short version

- **Return window:** 30 days from delivery.
- **Cost:** free. We email you a prepaid return label.
- **Condition:** Unused, in original packaging.
- **Refund:** issued to your original payment method within 10 business days of receiving the return; your bank may take a few more days to post it.
- **Original shipping:** not refunded on change-of-mind returns; refunded in full when the item arrived damaged, defective, or wrong.
- **Restocking fee:** none.
- **Exchanges:** yes, for a different size or color of the same product.
- **To start:** email hello@goodshelf.com with your order number.

## What you can return

Anything you bought from Goodshelf, within 30 days of delivery, if it is unused and in its original packaging. Include everything that came in the box.

## Final sale once opened

Personal-care items that cannot be resold after opening are final sale once opened. Unopened, they follow the normal 30-day window.

## How to return an item

1. Email hello@goodshelf.com with your order number and the items you want to return. Our team replies within one business day.
2. We email you a prepaid return label.
3. Pack the item in its original packaging, attach the label, and drop it off with the carrier.
4. We issue your refund to your original payment method within 10 business days of receiving the return. Your bank may take a few more days to post it.

## Refunds

We issue your refund to your original payment method within 10 business days of receiving the return. Your bank may take a few more days to post it.

If you change your mind, the original shipping charge is not refunded, though return shipping is still free and there is no restocking fee. If the item arrived damaged, defective, or wrong, we refund the original shipping as well.

If your order has not shipped yet, you have not been charged: [cancel it](/policies/shipping) instead, and we release the hold on your card.

## Exchanges

We exchange an item for a different size or color of the same product. Start it the same way as a return and say what you would like instead.

## Damaged or wrong items

If something arrives damaged, defective, or not what you ordered, email hello@goodshelf.com within 30 days with a photo. We send a replacement or a full refund, including shipping.

## Common questions

### Is return shipping free?

Yes. We email you a prepaid return label.

### Is there a restocking fee?

No.

### How long does a refund take?

We issue your refund to your original payment method within 10 business days of receiving the return. Your bank may take a few more days to post it.

### Do you refund the shipping I paid?

If you change your mind, the original shipping charge is not refunded, though return shipping is still free and there is no restocking fee. If the item arrived damaged, defective, or wrong, we refund the original shipping as well.

### Can I return something I opened?

Yes, if it is unused and you still have the original packaging. The exception: personal-care items that cannot be resold after opening are final sale once opened. Unopened, they follow the normal 30-day window.

## Questions

Email hello@goodshelf.com with your order number. Our team replies within one business day. Other ways to reach us are on the [contact page](/contact).

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Canonical: https://goodshelf.com/policies/returns
Last updated: 2026-10-22