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Help and FAQ

Answers to common questions about Goodshelf: orders, shipping, returns, payment, and how we pick the products we sell.

Orders

How do I track my order?
Your order page shows each step, from authorized to shipped. The confirmation page links to it, and you can find it any time with your order number and checkout email. You get a tracking link by email as soon as your order ships. Standard orders arrive in 4-8 business days. Find your order
Can I cancel my order?
Yes, any time before it ships. Email [email protected] with your order number. Because your card is only authorized until the order ships, we release the hold and you are not charged. Terms of service
Can my AI assistant order for me?
Yes. An AI assistant or shopping agent can find products and put a checkout together for you, but you always review and pay yourself on Stripe's secure page, and the assistant never sees your card details. The assistant reads the same prices, trade-offs, and return terms you do. How agents shop here

Shipping

Where do you ship, and how fast?
We ship to every US state and Washington, D.C., Puerto Rico, and military addresses (APO, FPO, and DPO), all at the same rates. Standard shipping is $5.95 (free on orders of $49 or more) and arrives in 4-8 business days; Express shipping is $14.95 and arrives in 2-4 business days. Orders placed before 2 pm Pacific on a business day start processing the same day. Alaska, Hawaii, Puerto Rico and military addresses can take 3 to 7 extra business days. Express shipping is available in the contiguous US only. Alaska, Hawaii, Puerto Rico and military addresses ship standard USPS; if express shipping is chosen for one of these addresses, we ship it standard and refund the difference. Shipping policy
Do you ship to Alaska, Hawaii, Puerto Rico, PO boxes, or military addresses?
Yes, by standard shipping at the same rates. Military addresses (APO, FPO, and DPO) and PO boxes ship with USPS. Alaska, Hawaii, Puerto Rico and military addresses can take 3 to 7 extra business days. Express shipping is available in the contiguous US only. Alaska, Hawaii, Puerto Rico and military addresses ship standard USPS; if express shipping is chosen for one of these addresses, we ship it standard and refund the difference. Shipping policy
What if my package never arrives?
If a package has not arrived, tell us within 30 days of its expected delivery date. We reship it or refund you, and we handle the claim with the carrier. Shipping policy

Returns

How do returns work?
Returns are free within 30 days of delivery for unused items in original packaging, and we issue your refund to your original payment method within 10 business days of receiving the return. Return shipping is free: email [email protected] with your order number and the items, and we email you a prepaid label. We issue your refund to your original payment method within 10 business days of receiving the return. Your bank may take a few more days to post it. Personal-care items that cannot be resold after opening are final sale once opened. Unopened, they follow the normal 30-day window. Returns and refunds
What if something arrives damaged or wrong?
Email [email protected] a photo within 30 days of delivery and we send a replacement or a full refund, including shipping. Returns and refunds
Do you refund the shipping I paid?
If you change your mind, the original shipping charge is not refunded, though return shipping is still free and there is no restocking fee. If the item arrived damaged, defective, or wrong, we refund the original shipping as well. Returns and refunds

Payment and authorization

When am I charged?
Your card is authorized when you place the order, which puts a temporary hold on the amount, and charged when the order ships. If the order is canceled or never ships, we do not charge you and the hold is released; how quickly it disappears from your statement depends on your card issuer. Terms of service
Which payment methods do you accept?
Credit and debit cards only, including cards in Apple Pay or Google Pay where your device and browser offer them. Payment runs on Stripe; your card details go to Stripe and never reach our servers. We do not accept buy now, pay later, or bank payments. Terms of service
Do prices include sales tax?
No. Prices are in US dollars and exclude any applicable sales tax. Shipping is shown before you pay, and there are no other fees. Terms of service

How we pick products

How do you choose what to sell and recommend?
We look for products that are actually good at something specific, and every product page says who it is best for and who should choose something else. When we test products side by side, we include ones we do not sell and publish every result. How we test
Are the reviews real?
We do not publish customer reviews yet, and we never write, buy, or filter reviews. Certifications and outside reviews we cite link to their source, and a check on a product page appears only when a dated record backs it. How we test

About us and your data

Who runs Goodshelf?
Goodshelf is a store brand of Wildcard AI, Inc., a Delaware corporation registered to do business in California, at 156 2nd St STE 630, San Francisco, CA 94105. Wildcard AI, Inc. is the seller of record for every order. About us
How do I contact you?
Email [email protected]. Our team replies within one business day. Mail: Wildcard AI, Inc., 156 2nd St STE 630, San Francisco, CA 94105. Contact us
Do you sell or share my data?
We never sell personal data for money. When advertising is on, advertising partners such as Meta and Google receive visit and purchase information, which California law can treat as sharing. You can opt out on our Do Not Sell or Share page, and we honor the Global Privacy Control signal automatically. Do Not Sell or Share My Personal Information

Last updated 2026-10-22. Markdown version